Terms and Conditions

Company name : Natum Naturals SRL

 Registered office: 3 Grigore Ureche Street, Mezzanine, at SCA Tomaşeschi & Asociaţii, Iași, Romania

 Trade Register Number: J2023003616221

 Unique registration code (CUI): 49122639

Contact email: info@natumnaturals.com

Phone: 0748 988 998

Website: www.natumnaturals.com

1. Definitions

In these Terms and Conditions, the following terms have the meanings set forth below:

a) Website: www.natumnaturals.com and all subdomains belonging to it.

b) Products: any item sold through the Site or through partner platforms.

c) Natum Naturals SRL: the commercial company responsible for the administration and sale of products on the Site.

d) E-Commerce: transactions carried out 100% online, through the Site or other sales platforms.

2. Acceptance of the Terms

Using this Site and/or ordering products constitutes express and unconditional acceptance of these Terms and Conditions, including the Privacy Policy and the Return Policy.

3. Information about Natum Naturals SRL

Natum Naturals SRL is a limited liability company registered in Romania, with the headquarters and official data mentioned above. Natum Naturals SRL is a personal data controller and supplier of products sold online according to the legislation applicable in Romania and the European Union.

4. Access to the Site

Natum Naturals SRL reserves the right to modify, suspend or interrupt, temporarily or permanently, functionalities of the site or access to it, without prior notice.

5. Product Information

The products sold are dietary supplements .

All information regarding ingredients, recommended dosage and associated warnings are displayed for each product. Any recommendations for use or claims regarding the effects of the product do not constitute medical advice and use is at the discretion of the user.

6. Orders

6.1 Order process
 To place an order, the User must complete the required data in the order form and select the payment method.


6.2 Confirmation
 The order confirmation sent by email represents receipt of the order, but does not guarantee its acceptance . Final acceptance occurs upon issuance of the invoice.


6.3 Order rejection
 Natum Naturals SRL may refuse orders in case of:

• incomplete or incorrect data;

• non-payment or blockage in payment processing;

• stock out of stock;

• other justified reasons.

7. Prices and Payment

7.1 Prices
 All prices displayed include VAT according to current legislation and can be expressed in Euro or Lei.


7.2 Payment methods

 The following can be accepted:

• Online payment by bank card,

• Cash on delivery (if offered),

• Other methods indicated on the site at the time of order.

8. Delivery

8.1 Delivery within Romania

 Products are delivered via express courier. Estimated delivery time is 1–5 business days, depending on location and availability.


8.2 International delivery

Products can also be delivered to other countries in Eastern Europe or the EU, depending on the commercial options of Natum Naturals SRL.


8.3 Costs

Delivery costs are displayed to the user before confirming the order.

9. Right of Withdrawal (Return)

9.1 General conditions

According to EU law, the consumer has the right to return products within 14 calendar days from the date of receipt, without justifying the decision.


9.2 Acceptance conditions

Products must be unused, in their original packaging and sealed.


9.3 The process

The user must notify the intention to return by email to contact@natumnaturals.com or through the site's return form.

10. Guarantees

The products sold comply with legislation on food supplements and consumer safety.

11. Intellectual Property

All materials on the site (texts, images, logos, graphic elements) are protected by copyright. Reproduction without permission is prohibited.

12. Privacy Policy

Personal data is collected in accordance with GDPR legislation. Users can consult the Privacy Policy for details on how this data is processed.

13. Cookies

The site may use cookies for functionality, analysis and advertising personalization. Continuing to browse implies acceptance of the cookie policy (displayed separately).

14. Applicable legislation

These Terms and Conditions are governed by Romanian law. Any dispute will be subject to the jurisdiction of the competent courts in Romania.